Service Introduction

DHL is one of the world leading express service providers, which covers 120000 destinations. It offers fast delivery service to company and both personal users by shipping from HK directly.

Product Features

Product Basic Information

Service Areas Worldwide delivery Online Available Time One working day Delivery Efficiency Around 2-7 working days Price. 
1）Price: Pls check the price of HKDHL from our website (www.DIGOEXPRESS.com) The size and weight limit 1) The actual weight per each shipment should be no more than 1000 KG; more than one pcs per shipment can be acceptable. 
2) The longest side < 450cm, height <130cm, Width < 140 cm; any shipment exceed the size limit cannot be acceptable, and the shipper need to pay the return cost and take the responsibility for any delay caused if the shipment is oversize. 
3) Additional Surcharge for overweight and oversize: any side of any piece shipment ≥120cm or weight over than 70 kg, the surcharge will be: RMB 200 * (1 + monthly fuel surcharge)/ Shipment. 
4) Each shipment only charge once for overweight/oversize surcharge.

Billing Method

Billed on heavier weight compare the actual weight and volumetric weight (Length * width * height/ 5000).

Surcharge

1) Remote surcharge Remote surcharge (Except US), Cost: RMB 3.6/ kg * (1+monthly fuel surcharge), the minimum cost is RMB 162 * (1+ monthly fuel surcharge); to check the remote areas from: http://remoteareas.dhl.com/jsp/first.jsp Pls refer to DHL bill as final cost. We shall charge the remote cost refer to the final bill if any shipment shipped within 3 months via DHL. 
2) Textile Fee: Free of charge on entrepot certificate for textile items (Nigeria cannot accept any textile items). 
3) Fuel Surcharge: Fuel surcharge has included in the shipping cost. 
4) HKDHL charge for special shipment handling cost since 30th Dec 2013 as RMB 200 * (1+monthly fuel surcharge)/ shipment.
5) HKDHL charges a cost to change the consignee’s address as RMB 80/ shipment since 30th Dec 2013.

Shipment Tracking

Packages can be tracked directly from our website (www.DIGOEXPRESS.com) and DHL website (http://www.cn.dhl.com/) Shipper can initiate a trace from customer service if package was failed in delivery and exceed the delivery time frame, but package will no longer to track if one month later after shipped. DIGOEXPRESSEXP service takes at least 2 months for order investigation before any response.

Value-Added Services

Return Services

The packages return back to HK directly.

Duty & Tax

1) The import duty & tax depends on declare value or product category in local customs. 
2) The import duty & tax might be various bases on different customs’ regulations. 
3) The duty & tax need to be paid by shipper if the consignee refuses to pay.

Notice

The declare value should be refer to the product selling value, not the purchasing cost in case that customs define it as under-declared items.

Compensation and Insurance

DHLHKW has no insurance service available. Remark: We are not able to take any responsibility dues to customs inspection, weather or any event of force majeure or contingencies beyond control caused package lost or delayed in delivery.

Prohibited Item List

1) Prohibited Items Copyright/ Patented items, Spay Container, Alcohol and liquid items, asbestos, butane fire lighter, Medical waste, toxic and corrosive items, counterfeit note, drugs, drikold, flammables and explosives items, obscene object, magnetic items over standard limit, Oxide and organic peroxides, weapons and ammunition, deliquescent paint, and any other illegal items. 
2）Articles for restrictions Battery, battery contained item, medicines for emergency use or scientific research purpose, sports guns, live animals, Also some items like magnetics, corrosive, emissive, vaccine that under limit.

Operations and packing requirements

Order Uploading

Customer need to create a shipping order in DIGOEXPRESS system before shipping.

Packaging requirement.

Well packed with strong package, unnecessary mark is not allowed. “Fragile Identification” is necessary for fragile items.

Address Label

The shipper only needs to put the address label on, and we shall print and put the DHL waybill after shipment received.