A brief introduction of Royal mail
The Royal Mail services offered by DIGO Express to the UK are Royal mail regular air mail service and Royal Mail level 1 registered air mail service. Our UK postal packet service is suitable for smaller products under 2kg sent by airmail and can be sent to address all over Britain and Northern Ireland. It is the best choice for your international electronic commerce logistics.
The advantages of the Royal mail
1. Fast. Parcels can be received in 4-7 working days after the delivery to our company.
2. Great ability of customs clearance in 3 working days in Britain.
3. The return address should be Britain. And the location of the products should also be Britain.
4. The price is very competitive comparing to other delivery service with the same time.
Arrival countries
Only can offer delivery in the UK.
Price inquiry
1. Price website: http://www.digexpress.com
2. The parcels will be divided into Large Letter and Packet according to the weight and size
Parcel types
Qualification
Large Letter
All the following requirement should be satisfied:
length<340mm
width<240mm
hight/thickness<22mm
Weight≤600g
Packet
All the following requirement should be satisfied:
340mm<length<610mm
240mm<width<460mm
22mm<hight/thickness<460mm
Weight≤2000g

3、price charging rules：
A. The type of parcel will be estimated by actual measured data.
B. Royal mail volume weight calculation formula: Length cm X width cm X height cm / 6000. Cargo will be billed on volume weight or actual weight depending on which is the greater of the two.
C. Customers can check the latest Royal mail rates to your country by using the quote tool on our homepage at www.digoexpress.com
Tariffs, VAT charges and clearance fee
1.VAT charges
VAT and Duty
1) Parcels with a declared value above15 GBP, are liable to the imposition of VAT at the rate of 20% of the declared value.
2) Parcels with a declared value above 135 GBP, are liable to the imposition of VAT at the rate of 20% and also the imposition of import tariffs at HM Customs published rates.
2. VAT and Duty payment
- A. VAT：We will charge you the VAT and freight fees when the parcel’s declared value achieves the VAT rate after customers choosing RM1 or RM1R.
- B. Duty: If the parcel needs tariffs in UK, we will charge the fee on behalf of UK customs.
3. If the parcels are of the same recipient, the declared value should be the total value.
4. We do not accept parcel with declared value over 135GBP for the moment.
Time
The parcels can be received in 4-7working days.
Tacking website
1. Royal mail packets will not be offered of tracking service.
2. Royal mail register packets can be tracked on the Royal mail’s website in 2-3 working days after delivery.
The website: http://www.royalmail.com/。
Volume and weight limit
1）weight limit：
parcels weight <=2kg
2）volume limit：
None cylinder parcel: length+width+height<=90cm. length <=60cm, height<=14cm, width<=9cm
Cylinder parcel:diameter*2+length<=104cm,length<=90cm,diameter*2+length>=17cm, length>=10cm.
Parcels value limit:
Only low valued parcel can be delivered. The low valued means the declared value is less than 22 Euro which is not including the freight fee.
Value-added service
1. Resupply / Quited parcel / Returned service.. If the Royal mail doesn’t delivery successfully, the parcel will be returned to the UK office. And our customer service will inform the customers after we get the UK office’s information. And we will offer the dealing methods for customer. And the resupply fee is norm freight +40RMB/shipment. Please ask our customer service about the returned service fee.
2. Address changing fee: we can offer changing service before the parcel’s arriving at UK. And the fee is norm freight +40RMB/shipment.
Limited items
Aviation embargoed goods such as dangerous goods, liquids, powder, engine, battery, motor, guns for sports, medicine for emergency or scientific research, underproof magnetic items, perishable products, radioactive substances etc.
State banned export goods such as antiques, precious metals, currency, and other prohibited products. Any products within a battery or pure battery are not accepted.
Settlement of claims
1. Parcels are lost before recorded on the internet and if the parcels can’t be checked on the internet after 6 working days after applying for 2days, we will compensate the declared value after we confirm the lost.
2. Parcels are lost after recorded on the internet. We will compensate the declared value after we confirm the lost.
And the highest compensation is 400RMB.
Returned parcel
1. Royal mail postal return program is:
the return of parcel to shenzhen, then returned to the sending Courier company who will process it according to customer ID and instructions.
2. The returning time usually is 1-3months.
Transiting operation requirements
1. The recipient´s name and address should be completed in English;
2. Customers should fill out all details on the Royal mail postal packets customs declaration form including item description, quantity, weight and declared value;Descriptions such as gift or sample are not acceptable.
3. Customers should sign the Royal mail postal packets customs declaration form using their Chinese name;
4. An invoice stating the value of the shipment must be included when shipping with Royal mail . Declaring a low value may result in higher tariffs and fines by your countries customs when they believe the value has been under declared. So we suggest to declare the actual value.
5. Please note that packing should be in good condition and not easy damaged, In addition to address label on the outside please try not to have any other logo, for fragile parcels it is to have a fragile symbol on the outside of the packaging, position the address label in a central position on the parcel, please package your parcels properly to avoid damage in transit.
Packing requirement
1.Royal mail parcel can only use blank envelope with out customs declaration of HK post and return address.
2.Customers only need to paste the address label from DIGO logistic system in the middle of the parcel.